Shipping policy

Shipping policy

Where we ship

We ship to Switzerland, Liechtenstein, and all EU and Schengen countries.

We do not ship to Russia, Belarus, or any country under Swiss sanctions.

Shipping rates (Insured)

Switzerland and Liechtenstein, express: CHF 100, 1 to 2 business days.

EU and Schengen, standard: CHF 150

EU and Schengen, express: CHF 200

Transit times are counted from dispatch, not from the date you order.

Collection in person

You can collect your order from our showroom in Villmergen by appointment, free of charge. Call +41 76 225 50 04 or write to info@dtdsystems.ch to arrange it.

Dispatch

Apparel and accessories are dispatched within 1-2 business days of payment.

Night vision and thermal devices shipped outside Switzerland and Liechtenstein are dispatched once export documentation is complete, as set out below.

Export documentation for night vision and thermal devices

Night vision and thermal imaging equipment is controlled under Swiss export law. If your delivery address is outside Switzerland or Liechtenstein, we need paperwork from you before we can ship. 
We will provide that paperwork for you.

After your payment is received, we send you an End User Certificate to sign. You return it, we complete export clearance, and your device is dispatched with tracking. Allow 1 busines day for this.

The certificate confirms who will use the device and that it will not be passed on to anyone else in breach of Swiss export rules. We cannot ship without it.

If clearance cannot be obtained for your country, we cancel the order and refund you in full.

Orders within Switzerland and Liechtenstein, and orders for apparel, do not need a certificate.

Import duty and VAT

Switzerland is outside the EU customs union, so EU deliveries may attract import duty and VAT.

Problems with your delivery

Check your shipment on arrival. If anything is damaged or missing, email info@dtdsystems.ch within a day with photos of the packaging and contents, and we will try to resolve it with the carrier.

Contact

DTD Systems GmbH Schulhausstrasse 2, 5612 Villmergen, Switzerland info@dtdsystems.ch +41 76 225 50 04