Refund Policies
You have 10 days from receiving your order to request a return. Orders delivered into the European Union carry a statutory 14 day right of withdrawal, and the longer period applies in that case.
Requesting a return
Write to info@dtdsystems.ch to start a return. We will confirm it and tell you how and where to send the package. Items sent back without an agreed return cannot be accepted.
The item must reach us in the condition you received it, unused, with all accessories and in its original packaging, together with proof of purchase.
Damage and transport issues
Inspect your shipment when it arrives. If anything is damaged, missing or incorrect, email us with photographs of the packaging and contents so we can resolve it with the carrier.
What we cannot take back
- Devices that have been fitted, modified or disassembled, because the condition of an image intensifier tube cannot be verified once it has been powered and handled.
Devices dispatched under an export licence can still be returned. The export paperwork has to be reversed first, and we handle that process for you.
Refunds
We tell you as soon as we have received and inspected the return, and whether the refund is approved. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval, contact us.
Orders we cannot fulfil
If export clearance cannot be obtained for your country, we cancel the order and refund you in full.
Contact
DTD Systems GmbH, Schulhausstrasse 2, 5612 Villmergen, Switzerland
info@dtdsystems.ch · +41 76 225 50 04